How you execute on customer save initiatives is pivotal to customer retention. Things go wrong. It could be unsatisfactory support, a billing error or a delivery mistake. A bad customer experience can get exacerbated by how you apologize. Don’t send customers something they don’t want or can’t accept. Take this ‘moment of opportunity’ to apologize in style.
Improve customer retention by sending your at risk customers a ConnectGood with a personalized apology message. Turn a bad customer experience around with the good feelings that a benevolent deed will generate.
Use charitable donations to take your customer retention program to the next level. Reduce churn and improve your customer retention.
Customer Save, Improve Customer Retention